Amazon has earned a stellar reputation as a company with top notch customer service, but that might be changing. There are some customers who are disgruntled over Amazon’s return policy.
What used to be a relatively easy return process is now a bit more involved due to a new “return limit”.
No More Returns For You
This story started to pick up steam when Twitter users tweeted with hashtags like #amazonclosed and #boycottAmazon due to having their accounts banned. The reason? Apparently, they made too many returns.
Twitter user Michael Mashburn tweeted “I am banned from [Amazon] for … too many returns”.
Dozens of customers have reported similar problems with their accounts being shut down with no notice and the only explanation being too many returns on their record.
Amazon Says Bans Are “Appropriate”
Amazon won’t say how many customers in total have been banned, but they have indicated that certain categories like computers and televisions are specifically red flagged when it comes to returns.
“There are rare occasions where someone abuses our service over an extended period of time,” Amazon said in a statement. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate.
hey did lay out a potential solution for customers that feel they’ve been mistakenly banned.
“If a customer believes we’ve made an error, we encourage them to contact us directly so we can review their account and take appropriate action.”
Other Companies Wielding The Banhammer
Companies like Best Buy and Victoria’s Secret are trying to cut down on what they deem fraudulent returns as well by using third-party software.
While online shoppers might have gotten used to returning items freely, it’s recommended to read product descriptions more thoroughly, view the photos, compare prices, and read reviews before making a purchase. Hopefully, this will help you avoid having to make a return and being punished by Amazon’s banhammer!